What you'll achieve
Set how your SMS go out, send a test and check the status of each message.
Before you start
You need SMS credits and sending permission. Your SMS go out through the provider Archie contracts; you don't have to set one up. If you see the “Simulation mode” notice, SMS don't reach real phones yet.
Steps
- Open SMS → SMS settings.
- Type the sender name (3 to 11 letters or numbers, no accents). Some carriers ignore it; leave it empty if you're not sure. Click Save.
- In Send a test SMS enter your mobile number and a short text, and click Send test. It costs credits like a real send; the maximum is 10 tests per day.
- Open SMS → SMS messages to see the status: Queued, Sent, Delivered or Failed. Tap a message to see the details.
Screenshot: SMS settings with sender and test Screenshot: SMS messages with totals by status
Expected result
Your test goes from “Queued” to “Sent” and then to “Delivered”.
Common issues
“Failed, couldn't be sent”
The mobile number isn't valid or the carrier rejected it. The credits are refunded.
“Failed, the carrier couldn't deliver it”
The phone was off or out of coverage. In this case the credits aren't refunded.
“Your account has no SMS credits”
Top up in SMS → SMS credits.
When to contact support
If a message stays “Queued” for more than a few minutes, send the mobile number (no third-party data) and the time.
Spanish 
English