Terms and conditions

1. Provider details

Legal name [LEGAL NAME], tax ID (NIT) [NIT], registered in Medellín, Antioquia, Colombia. Contact: gerencia@archieagencia.com · WhatsApp +57 313 635 1856.

2. Purpose and acceptance

[PENDING: scope of these terms and how they are accepted at purchase.]

3. Services and plans

[PENDING: hosting for startups and companies, email marketing and SMS marketing; features of each plan.]

4. Prices, taxes and payment methods

[PENDING: prices in Colombian pesos and US dollars, taxes and payments processed by Bold.]

5. Service activation

[PENDING: activation within 2 business hours after approved payment; business hours.]

6. Renewal, subscriptions and cancellation

[PENDING: automatic renewal or payment link, advance notices, cancellation and its effects.]

7. Packages and usage balances

[PENDING: validity of SMS packages and email sends; balance conditions.]

8. Right of withdrawal and refunds

[PENDING: withdrawal conditions (Colombian Law 1480 of 2011) and refund policy.]

9. Support and service levels

[PENDING: channels, hours, response times and availability per plan.]

10. Acceptable use

[PENDING: prohibited content, spam, unauthorized sends (Colombian Law 2300 of 2023) and suspension.]

11. Personal data processing

[PENDING: reference to the data processing policy (Colombian Law 1581 of 2012).]

12. Intellectual property and customer content

[PENDING]

13. Limitation of liability

[PENDING]

14. Changes to these terms

[PENDING]

15. Governing law and dispute resolution

[PENDING]