What you'll achieve
Understand the purchase journey so you can explain it to your customers.
Journey steps
- The person chooses the product and quantity and gives their delivery details.
- The bot shows a summary with products, shipping and total (taken from your store) and two buttons: Confirm order y Cancel.
- On confirming, the order is created in your store with pending payment status and the bot sends your store's payment link.
- The person pays there with your payment gateway.
Expected result
Order visible in WooCommerce and in the editor's order list (without personal data).
Common issues
The summary expires
It lasts 30 minutes; after that, the bot prepares a new one.
The total changed
If the price or stock changed, the bot lets them know and asks them to confirm again.
They want a discount
The bot can't give them; it only applies what your site already shows.
When to contact support
If an order doesn't appear in your store after confirming.
Spanish 
English