What you'll achieve
Chat with your bot as if you were a visitor, without anyone else seeing it.
Before you start
A bot open on the canvas. You can test with any role, even “Read-only”.
Steps
- Open the tab Test. The bot starts talking. Screenshot: the builder's Test tab with the test conversation
- Reply in Your reply and click Send, or tap the buttons that appear.
- Deliberately type a bad answer (a mobile number with letters) and check that the bot asks for it again.
- When the bot reaches a Send to your system, nothing is actually sent. You'll see a notice “data would be sent here to …” with the collected data. Click Simulate success o Simulate error to see which path it follows.
- Click Start over to repeat the test.
Expected result
You went through all the bot's paths and the texts sound the way you want.
What this test doesn't check
It doesn't send real data to your CRM or test the chat inside your site. After publishing, run a test on your real page (see “Install the chat on your site”).
Common issues
The bot repeats the same question
The answer doesn't meet the format (email, mobile, number). That's expected.
The test uses the latest version of the canvas, not the published one
It also includes unsaved changes.
When to contact support
If a path ends in an error you didn't expect, send us the bot's name and the steps you followed.
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