Editar las piezas y conectar tu bot

What you'll achieve

Change the texts, add new blocks and decide what comes after each one.

Before you start

Have a bot open on the canvas (see “Create your first bot from a template”) and the Editor or Administrator role. To understand each block, read “How an automated conversation is built”.

Steps

1. Select a block: click it on the canvas. You can also use the block selector, which works with the keyboard.
2. Change the text: in the panel on the right, edit the field Text. You'll see Unsaved changes at the top. Screenshot: selected block and edit panel with the “Text” field
3. Add a block: in Add block click Message, Question, Buttons, Condition, Wait, Send data, Hand off to a person or End. It appears in the center of what you're viewing.
4. Connect: there are two ways.

• Drag from a block's output point to another block's input point.
• Or in the panel choose the destination in the field Next destination (it also works with the keyboard).

1. Variables: in questions, the variable name stores the answer. Then you can use it in other texts by typing {{name}}.
2. Delete: select the block and click Delete block.
3. Arrange: click Arrange blocks and the editor arranges them automatically.

Expected result

Each block has a destination and the canvas looks tidy. Click Review: it should say “The flow is well built”.

Common issues

When to contact support

If the editor shows an error you don't understand, send us a screenshot of the message and the bot's name.