Conocer el Inicio y la barra lateral de Archie Bots

What you'll achieve

Find your way around Archie Bots and read the Home screen to see how your operation is doing and what needs your attention today.

Before you start

• Have your access key. With a read-only key you can see Home, but you can't change anything.
• Some notices (channels, inbox) only appear with an edit key.

Steps

1. Sign in with your key. You'll see the dark sidebar on the left with the sections: Home, Automations, Inbox, Knowledge, Channels, Results y AI assistant. At the bottom are Getting started and your role. Screenshot: sidebar with the seven sections
2. In Home, choose the period at the top: Today, 7 days o 30 days. The indicators and chart update. Screenshot: Home with period filter
3. Read first Needs your attention. Notices are in two groups: Now (conversations waiting for a person, assistant out of service, store or CRM failures, channels without credentials) and This week (unpublished drafts, paused automations, missing knowledge, high drop-off and privacy notices: a web channel without consent or without a link to your privacy notice). Screenshot: Needs your attention list
4. Click a notice's button (for example Handle now) to go straight to the section where it's resolved.
5. Check the five indicators, the conversations chart, the health of your channels and services, and recent conversations.
6. Look at When people write: each square is one hour of a weekday (Colombia time) and it's darker the more conversations there were. Use it to decide when to have your team available. Screenshot: hour heat map
7. In Where people drop off you see the blocks where conversations were left inactive for more than 24 hours, and in Team workload how many conversations each person has taken.
8. Further down, Suggestions to improve proposes actions based on your figures (for example, having someone in the Inbox during your busiest hour). They're simple rules, not predictions. Screenshot: suggestions card
9. To edit a bot, go to Automations and click its name: the builder opens full screen with the tabs Canvas, Test, Versions, Analytics e Install. To go back, click ← Automations. Screenshot: builder with tabs

Expected result

You know what needs attention, where to go to resolve it and how to enter and leave the builder without losing changes.

Common issues

When to contact support

If a notice doesn't go away after you resolve it, write to us with the notice text and the time you saw it.