Revisa el estado de envío de Archie Send y los avisos de operación

What you'll achieve

You'll check the status of Archie Talk's connection with Archie Send, understand what each status and notice means, and know what to do when something fails. Archie Send doesn't send messages from Archie Talk yet: this screen only shows the connection status and the email blocks received.

Before you start

• You must be an administrator. This section doesn't appear for other members.
• Archie Technology sets up the connection with Archie Send. You don't need to paste keys or addresses.
• Checking the connection doesn't turn on sending: sending stays off until the channel is validated.

Steps

1. In the left menu, open API and connections.
2. Scroll down to the block Archie Send · event reception. Screenshot: Archie Send block with the statuses, the Check connection button and the events table
3. Read the event receiver status:

• Not configured: Archie Send isn't linked to your company yet.
• Configured · connection pending verification: the receiver is ready, but this doesn't confirm Archie Send is connected.
• Invalid configuration · contact support: there's a configuration problem Archie needs to review.

1. Read the status of API connection with Archie Send:

• Pending setup by Archie Tech.: Archie hasn't set up your connection yet.
• Credentials configured. Check the company identity.: you can click Check connection.
• The configuration needs support review.: write to us.

1. Click Check connection. You'll see “Checking identity…”. Note: this step hasn't been verified with the live service yet.
2. Interpret the result:

• Identity verified in this check. Sending is still disabled. The company was recognized. It doesn't mean you can send yet.
• The identity couldn't be verified. Contact support; no operation was enabled. Nothing was turned on. Write to us.

1. Check Last 20 accepted events in the table with the columns Event, Result y Received. The results are:

• Block applied: an email address was blocked across your whole account (for example, because it unsubscribed).
• List unsubscribe · not applied globally: the unsubscribe was only from one list and wasn't applied to the whole account.
• Logged · no action: the event was saved but didn't require any action.

1. If you see Email unsubscribes pending sync: N, it means there are recorded unsubscribes that haven't been delivered to Archie Send yet; delivery stays off until it's connected.
2. Click Refresh to check the status again.

Common operation notices on other screens

• The operation couldn't be completed. Please try again. An action failed in My business, in the Team chat or when requesting a plan upgrade. Repeat the action.
• We couldn't check your onboarding progress. The list failed Set up Archie Talk. Click Refresh.
• Couldn't load your subscription. Click Retry in Plan and subscription.
• Contact the administrator to reactivate your subscription. Your subscription is suspended, canceled or past due.
• Couldn't check the status. Please try again. The lookup in this block failed; click Refresh.

Expected result

You know whether your connection with Archie Send is configured, whether your company's identity was verified and which events Archie Talk has received. You understand each notice and know when to repeat the action and when to write to us.

Common issues

When to contact support

Write to us at support@archietechnology.com if the status says Invalid configuration, if verification fails repeatedly or if a notice doesn't go away when you repeat the action. Send us:

• Your company's name in Archie Talk.
• The status and notice exactly as they appear (exact text).
• A screenshot of the screen API and connections.
• The date and time of the attempt.
• What action you were taking.