What you'll achieve
Know which appointments you have, and move or cancel them when needed.
Steps
- Go to Bookings to see the list, or to Calendar to see them by day and week. Screenshot: booking list
- Open a booking to see the customer, service, date, time and status.
- To reschedule, choose the reschedule option and pick a new free time. Your customer gets an email with the change.
- To cancel, choose cancel and confirm. Your customer gets an email with the notice.
What your customer sees
The confirmation, change and cancellation emails include links so they can reschedule or cancel themselves, and the changes update in your dashboard.
Expected result
The booking changes status in your dashboard and in your connected calendar.
Common issues
The customer says they didn't get the email
Check that the email is spelled correctly and ask them to check spam.
A cancellation with payment
The refund may be manual depending on the gateway; see “Charge for your appointments with Wompi or ePayco”.
When to contact support
If a booking appears duplicated or doesn't update. Send us the customer's email and the date.
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