Guardar y usar los códigos de recuperación, y recuperar tu contraseña

What you'll achieve

Be able to get back into your account if you lose your two-step verification phone or forget your password.

Recovery codes

You have 10 codes, each single-use. They're shown once.

1. When you turn on 2FA, copy the codes and save them in your password manager. Screenshot: recovery codes screen
2. If you lose your phone, on the verification screen choose to use a recovery code and enter one.
3. Each time you use one, we notify you by email and it's logged.
4. To generate a new set, go to your profile and click Regenerate codes. We ask for your password and the previous codes stop working.

Recover your password

1. On the sign-in screen click Forgot your password? and enter your email.
2. You'll always see the same message, whether or not the email exists, for security.
3. Open the email and click the link. It's valid for 30 minutes and works only once.
4. Enter the new password. All your open sessions are closed and we email you about the change.
5. When you sign in, we'll still ask for 2FA: recovering your password doesn't skip verification.

What you should know

• Maximum 3 recovery requests per hour.
• If you lose your password, your codes and your phone, your administrator can't bypass 2FA; write to us.

Common issues

When to contact support

If you lost all access. Send us your email; we'll verify your identity before helping you.