{"id":598,"date":"2026-10-21T18:06:09","date_gmt":"2026-10-21T23:06:09","guid":{"rendered":"https:\/\/archietechnology.com\/?page_id=598"},"modified":"2026-10-21T20:26:15","modified_gmt":"2026-10-22T01:26:15","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/archietechnology.com\/en\/ayuda\/","title":{"rendered":"Help center"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"598\" class=\"elementor elementor-598\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a733730 e-con-full ay-raw ay-page-dark e-flex e-con e-parent\" data-id=\"a733730\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea90b43 elementor-widget elementor-widget-shortcode\" data-id=\"ea90b43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"ay-bar ay-oscuro\"><div class=\"ay-wrap ay-bar-in\"><a class=\"ay-bar-home\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/\"><i><\/i>Help center<\/a><form class=\"ay-bar-s\" action=\"https:\/\/archietechnology.com\/en\/ayuda\/\" method=\"get\" role=\"search\" data-trp-original-action=\"https:\/\/archietechnology.com\/en\/ayuda\/\"><input type=\"search\" name=\"q\" placeholder=\"Search the documentation\" aria-label=\"Search the documentation\"><button type=\"submit\" aria-label=\"Search\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M20 20l-4-4\"\/><\/svg><\/button><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><a class=\"ay-bar-sup\" href=\"https:\/\/wa.me\/573136351856?text=Hola%2C%20necesito%20ayuda%20con%20Archie%20Tech\" target=\"_blank\" rel=\"noopener\">Talk to support<\/a><\/div><nav class=\"ay-wrap ay-tabs\" aria-label=\"Tools\"><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-talk\/\" style=\"--ay-acc:#3D6BFF\"><i><\/i>Archie Talk<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-send\/\" style=\"--ay-acc:#FF6B4A\"><i><\/i>Archie Send<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-meet\/\" style=\"--ay-acc:#5EE0B5\"><i><\/i>Archie Meet<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-bots\/\" style=\"--ay-acc:#3CE0F5\"><i><\/i>Archie Bots<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-ai\/\" style=\"--ay-acc:#9B5CFF\"><i><\/i>Archie AI<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-erp\/\" style=\"--ay-acc:#FFB547\"><i><\/i>Archie ERP <small>\u00b7 soon<\/small><\/a><\/nav><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13f2016 elementor-widget elementor-widget-shortcode\" data-id=\"13f2016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"ay-hero\"><div class=\"ay-wrap\"><p class=\"ay-eb\">&gt; Archie suite documentation<\/p><h1>How can we <em>help you<\/em>?<\/h1><p class=\"ay-lead2\">Step-by-step guides, quick answers and updates for every tool. And if you can't find something, our team is here for you.<\/p><form class=\"ay-search\" action=\"https:\/\/archietechnology.com\/en\/ayuda\/\" method=\"get\" role=\"search\" data-trp-original-action=\"https:\/\/archietechnology.com\/en\/ayuda\/\"><input type=\"search\" name=\"q\" value=\"\" placeholder=\"Search for a guide, e.g. connect WhatsApp\" aria-label=\"Search the documentation\"><button type=\"submit\">Search<\/button><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><div class=\"ay-pop\"><span>Most searched<\/span><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/?q=Conectar%20WhatsApp\">Connect WhatsApp<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/?q=Crear%20una%20campa%C3%B1a\">Create a campaign<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/?q=Cobro%20de%20reservas\">Booking payments<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/?q=Cr%C3%A9ditos%20de%20Archie%20AI\">Archie AI credits<\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/?q=Usuarios%20y%20permisos\">Users and permissions<\/a><\/div><\/div><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32afe22 elementor-widget elementor-widget-shortcode\" data-id=\"32afe22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"ay-res-sec\"><div class=\"ay-wrap\"><\/div><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5052943 elementor-widget elementor-widget-shortcode\" data-id=\"5052943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"ay-sec ay-sec-light ay-solo-inicio\"><div class=\"ay-wrap\"><div class=\"ay-head\"><p class=\"ay-eb\">&gt; choose your tool<\/p><h2>The whole suite, in one place<\/h2><p>Our own software, constantly updated: every guide is reviewed whenever we release an improvement.<\/p><\/div><div class=\"ay-tools\"><a class=\"ay-tool\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-talk\/\" style=\"--ay-acc:#3D6BFF\"><img decoding=\"async\" class=\"ay-logo\" src=\"https:\/\/archietechnology.com\/wp-content\/uploads\/2026\/10\/email-logo-archie-talk.png\" alt=\"Archie Talk\" style=\"height:28px;width:auto\"><p>Conversational CRM: official WhatsApp, Instagram, Messenger and web chat in a single inbox.<\/p><ul><li>Sign in for the first time and get to know your dashboard<\/li><li>Connect WhatsApp, Instagram and web chat<\/li><li>Reply to conversations from the inbox<\/li><\/ul><span class=\"ay-go\">View documentation \u2192<\/span><\/a><a class=\"ay-tool\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-send\/\" style=\"--ay-acc:#FF6B4A\"><img decoding=\"async\" class=\"ay-logo\" src=\"https:\/\/archietechnology.com\/wp-content\/uploads\/2026\/10\/email-logo-archie-send.png\" alt=\"Archie Send\" style=\"height:28px;width:auto\"><p>Bulk campaigns by WhatsApp, SMS and email, with your brand and your own database.<\/p><ul><li>Verify your sending domain<\/li><li>Send a campaign to a segment<\/li><li>Create an email automation<\/li><\/ul><span class=\"ay-go\">View documentation \u2192<\/span><\/a><a class=\"ay-tool\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-meet\/\" style=\"--ay-acc:#5EE0B5\"><img decoding=\"async\" class=\"ay-logo\" src=\"https:\/\/archietechnology.com\/wp-content\/uploads\/2026\/10\/email-logo-archie-meet.png\" alt=\"Archie Meet\" style=\"height:28px;width:auto\"><p>Online bookings for any trade or profession, with upfront payment.<\/p><ul><li>Create a service and share your link<\/li><li>Set your business hours<\/li><li>Charge for your appointments with Wompi or ePayco<\/li><\/ul><span class=\"ay-go\">View documentation \u2192<\/span><\/a><a class=\"ay-tool\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-bots\/\" style=\"--ay-acc:#3CE0F5\"><img decoding=\"async\" class=\"ay-logo\" src=\"https:\/\/archietechnology.com\/wp-content\/uploads\/2026\/10\/ayuda-logo-archie-bots.png\" alt=\"Archie Bots\" style=\"height:28px;width:auto\"><p>Virtual assistants that serve your customers on WhatsApp, Instagram and Facebook, trained with your business information.<\/p><ul><li>Connect your WhatsApp to the bot<\/li><li>Turn on the AI assistant<\/li><li>Hand the conversation to a person<\/li><\/ul><span class=\"ay-go\">View documentation \u2192<\/span><\/a><a class=\"ay-tool\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-ai\/\" style=\"--ay-acc:#9B5CFF\"><img decoding=\"async\" class=\"ay-logo\" src=\"https:\/\/archietechnology.com\/wp-content\/uploads\/2026\/10\/email-logo-archie-ai.png\" alt=\"Archie AI\" style=\"height:28px;width:auto\"><p>The AI assistant and agents that work inside the suite and in your other tools.<\/p><ul><li>Getting started with Archie AI<\/li><li>Connect your store and ad accounts<\/li><li>Approve the actions it proposes<\/li><\/ul><span class=\"ay-go\">View documentation \u2192<\/span><\/a><a class=\"ay-tool is-soon\" href=\"https:\/\/archietechnology.com\/en\/ayuda\/archie-erp\/\" style=\"--ay-acc:#FFB547\"><img decoding=\"async\" class=\"ay-logo\" src=\"https:\/\/archietechnology.com\/wp-content\/uploads\/2026\/10\/email-logo-archie-erp.png\" alt=\"Archie ERP\" style=\"height:28px;width:auto\"><span class=\"ay-chip\">Coming soon<\/span><p>Accounting, inventory and payroll in one system. Its documentation will be published on launch day.<\/p><span class=\"ay-go\">Learn more \u2192<\/span><\/a><\/div><\/div><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9f44d elementor-widget elementor-widget-shortcode\" data-id=\"8a9f44d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"ay-sec ay-sec-white ay-solo-inicio\"><div class=\"ay-wrap\"><div class=\"ay-head\"><p class=\"ay-eb\">&gt; getting started<\/p><h2>You never start alone<\/h2><p>We support you from onboarding to go-live. Here is each stage and what to have ready to move faster.<\/p><\/div><div class=\"ay-steps\"><div class=\"ay-step\"><span class=\"ay-num\">01<\/span><b>Onboarding<\/b><p>We help you choose the right tool and plan, and tell you what information we need to get started.<\/p><\/div><div class=\"ay-step\"><span class=\"ay-num\">02<\/span><b>Implementation<\/b><p>We set up the tool with you, tailored to your operation, and connect your channels and data.<\/p><\/div><div class=\"ay-step\"><span class=\"ay-num\">03<\/span><b>Launch<\/b><p>We train your team and give you ongoing follow-up after launch.<\/p><\/div><\/div><\/div><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dadfc7 elementor-widget elementor-widget-shortcode\" data-id=\"1dadfc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"ay-sec ay-sec-light ay-solo-inicio\"><div class=\"ay-wrap\"><div class=\"ay-head\"><p class=\"ay-eb\">&gt; most viewed<\/p><h2>Popular guides<\/h2><p>The guides suite customers read the most.<\/p><\/div><div class=\"ay-popg\"><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/guia\/conectar-tu-numero-de-whatsapp-al-bot\/\" style=\"--ay-acc:#3CE0F5\"><small>Archie Bots<\/small><b>Connect your WhatsApp number to the bot<\/b><i>\u2192<\/i><\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/guia\/entrar-por-primera-vez-a-tu-cuenta-de-archie-send\/\" style=\"--ay-acc:#FF6B4A\"><small>Archie Send<\/small><b>Sign in to your Archie Send account for the first time<\/b><i>\u2192<\/i><\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/guia\/primeros-pasos-con-archie-ai\/\" style=\"--ay-acc:#9B5CFF\"><small>Archie AI<\/small><b>Getting started with Archie AI<\/b><i>\u2192<\/i><\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/guia\/crear-un-servicio-y-compartir-tu-enlace-de-reservas\/\" style=\"--ay-acc:#5EE0B5\"><small>Archie Meet<\/small><b>Create a service and share your booking link<\/b><i>\u2192<\/i><\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/guia\/cobrar-tus-citas-con-wompi-o-epayco\/\" style=\"--ay-acc:#5EE0B5\"><small>Archie Meet<\/small><b>Charge for your appointments with Wompi or ePayco<\/b><i>\u2192<\/i><\/a><a href=\"https:\/\/archietechnology.com\/en\/ayuda\/guia\/como-registrar-y-verificar-tu-dominio-de-envio\/\" style=\"--ay-acc:#FF6B4A\"><small>Archie Send<\/small><b>How to register and verify your sending domain<\/b><i>\u2192<\/i><\/a><\/div><\/div><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd7b8d elementor-widget elementor-widget-shortcode\" data-id=\"ffd7b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"ay-sup-sec\"><div class=\"ay-wrap\"><aside class=\"ay-help\"><div><p class=\"ay-eb\">&gt; we're with you<\/p><b>Need help with the Archie suite?<\/b><p>Your support team answers you, from onboarding to go-live.<\/p><\/div><a class=\"ay-btn\" href=\"https:\/\/wa.me\/573136351856?text=Hola%2C%20necesito%20ayuda%20con%20la%20suite%20Archie\" target=\"_blank\" rel=\"noopener\">Message us on WhatsApp<\/a><\/aside><\/div><\/section><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>&gt; documentaci\u00f3n de la suite Archie \u00bfEn qu\u00e9 te ayudamos? Gu\u00edas paso a paso, respuestas r\u00e1pidas y novedades de cada herramienta. Y si no encuentras algo, nuestro equipo te acompa\u00f1a. &gt; elige tu herramienta Toda la suite, en un solo lugar Software propio en constante actualizaci\u00f3n: cada gu\u00eda se revisa cuando lanzamos una mejora. &gt; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-598","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/pages\/598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/comments?post=598"}],"version-history":[{"count":6,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/pages\/598\/revisions"}],"predecessor-version":[{"id":667,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/pages\/598\/revisions\/667"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}