{"id":806,"date":"2026-10-24T11:52:55","date_gmt":"2026-10-24T16:52:55","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/revisa-el-estado-de-envio-de-archie-send-y-los-avisos-de-operacion\/"},"modified":"2026-10-24T11:52:55","modified_gmt":"2026-10-24T16:52:55","slug":"revisa-el-estado-de-envio-de-archie-send-y-los-avisos-de-operacion","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/revisa-el-estado-de-envio-de-archie-send-y-los-avisos-de-operacion\/","title":{"rendered":"Check Archie Send's sending status and service notices"},"content":{"rendered":"<p><!-- Archie Talk \u00b7 Campa\u00f1as \u00b7 Estado: borrador (pasos sin verificar en pantalla) --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>You'll check the status of Archie Talk's connection with Archie Send, understand what each status and notice means, and know what to do when something fails. Archie Send doesn't send messages from Archie Talk yet: this screen only shows the connection status and the email blocks received.<\/p>\n<h2>Before you start<\/h2>\n<ul>\n<li>You must be an administrator. This section doesn't appear for other members.<\/li>\n<li>Archie Technology sets up the connection with Archie Send. You don't need to paste keys or addresses.<\/li>\n<li>Checking the connection doesn't turn on sending: sending stays off until the channel is validated.<\/li>\n<\/ul>\n<h2>Steps<\/h2>\n<ol>\n<li>In the left menu, open <strong>API and connections<\/strong>.<\/li>\n<li>Scroll down to the block <strong>Archie Send \u00b7 event reception<\/strong>. <span class=\"ay-captura\">Screenshot: Archie Send block with the statuses, the Check connection button and the events table<\/span><\/li>\n<li>Read the event receiver status:<\/li>\n<\/ol>\n<ul>\n<li><strong>Not configured<\/strong>: Archie Send isn't linked to your company yet.<\/li>\n<li><strong>Configured \u00b7 connection pending verification<\/strong>: the receiver is ready, but this doesn't confirm Archie Send is connected.<\/li>\n<li><strong>Invalid configuration \u00b7 contact support<\/strong>: there's a configuration problem Archie needs to review.<\/li>\n<\/ul>\n<ol>\n<li>Read the status of <strong>API connection with Archie Send<\/strong>:<\/li>\n<\/ol>\n<ul>\n<li><strong>Pending setup by Archie Tech.<\/strong>: Archie hasn't set up your connection yet.<\/li>\n<li><strong>Credentials configured. Check the company identity.<\/strong>: you can click <strong>Check connection<\/strong>.<\/li>\n<li><strong>The configuration needs support review.<\/strong>: write to us.<\/li>\n<\/ul>\n<ol>\n<li>Click <strong>Check connection<\/strong>. You'll see &#8220;Checking identity\u2026&#8221;. Note: this step hasn't been verified with the live service yet.<\/li>\n<li>Interpret the result:<\/li>\n<\/ol>\n<ul>\n<li><strong>Identity verified in this check. Sending is still disabled.<\/strong>\u00a0The company was recognized. It doesn't mean you can send yet.<\/li>\n<li><strong>The identity couldn't be verified. Contact support; no operation was enabled.<\/strong>\u00a0Nothing was turned on. Write to us.<\/li>\n<\/ul>\n<ol>\n<li>Check <strong>Last 20 accepted events<\/strong>\u00a0in the table with the columns <strong>Event<\/strong>, <strong>Result<\/strong>\u00a0y <strong>Received<\/strong>. The results are:<\/li>\n<\/ol>\n<ul>\n<li><strong>Block applied<\/strong>: an email address was blocked across your whole account (for example, because it unsubscribed).<\/li>\n<li><strong>List unsubscribe \u00b7 not applied globally<\/strong>: the unsubscribe was only from one list and wasn't applied to the whole account.<\/li>\n<li><strong>Logged \u00b7 no action<\/strong>: the event was saved but didn't require any action.<\/li>\n<\/ul>\n<ol>\n<li>If you see <strong>Email unsubscribes pending sync: N<\/strong>, it means there are recorded unsubscribes that haven't been delivered to Archie Send yet; delivery stays off until it's connected.<\/li>\n<li>Click <strong>Refresh<\/strong>\u00a0to check the status again.<\/li>\n<\/ol>\n<h3>Common operation notices on other screens<\/h3>\n<ul>\n<li><strong>The operation couldn't be completed. Please try again.<\/strong>\u00a0An action failed in <strong>My business<\/strong>, in the <strong>Team chat<\/strong>\u00a0or when requesting a plan upgrade. Repeat the action.<\/li>\n<li><strong>We couldn't check your onboarding progress.<\/strong>\u00a0The list failed <strong>Set up Archie Talk<\/strong>. Click <strong>Refresh<\/strong>.<\/li>\n<li><strong>Couldn't load your subscription.<\/strong>\u00a0Click <strong>Retry<\/strong>\u00a0in <strong>Plan and subscription<\/strong>.<\/li>\n<li><strong>Contact the administrator to reactivate your subscription.<\/strong>\u00a0Your subscription is suspended, canceled or past due.<\/li>\n<li><strong>Couldn't check the status. Please try again.<\/strong>\u00a0The lookup in this block failed; click <strong>Refresh<\/strong>.<\/li>\n<\/ul>\n<h2>Expected result<\/h2>\n<p>You know whether your connection with Archie Send is configured, whether your company's identity was verified and which events Archie Talk has received. You understand each notice and know when to repeat the action and when to write to us.<\/p>\n<h2>Common issues<\/h2>\n<details>\n<summary>I don't see the Archie Send block.<\/summary>\n<p>Only administrators see it.<\/p>\n<\/details>\n<details>\n<summary>It says &#8220;Configured&#8221; but I can't send campaigns.<\/summary>\n<p>That's expected: sending stays off until the channel is connected and validated in Archie Send.<\/p>\n<\/details>\n<details>\n<summary>The events table is empty (&#8220;No events received yet.&#8221;).<\/summary>\n<p>No accepted event has arrived yet. Events with a rejected signature don't appear here.<\/p>\n<\/details>\n<details>\n<summary>I clicked Check connection and it failed.<\/summary>\n<p>Wait a moment and try once more; if it fails again, write to us.<\/p>\n<\/details>\n<details>\n<summary>An email was blocked and I don't know why.<\/summary>\n<p>Check the event row with <strong>Block applied<\/strong>\u00a0and write to us with the event details.<\/p>\n<\/details>\n<h2>When to contact support<\/h2>\n<p>Write to us at <a href=\"mailto:support@archietechnology.com\">support@archietechnology.com<\/a>\u00a0if the status says <strong>Invalid configuration<\/strong>, if verification fails repeatedly or if a notice doesn't go away when you repeat the action. Send us:<\/p>\n<ul>\n<li>Your company's name in Archie Talk.<\/li>\n<li>The status and notice exactly as they appear (exact text).<\/li>\n<li>A screenshot of the screen <strong>API and connections<\/strong>.<\/li>\n<li>The date and time of the attempt.<\/li>\n<li>What action you were taking.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>You'll check the status of Archie Talk's connection with Archie Send, understand what each status and notice means, and know what to do when something fails. Archie Send doesn't send messages from Archie Talk yet: this screen only shows the connection status and the email blocks received.<\/p>","protected":false},"featured_media":0,"menu_order":24,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[28,93],"class_list":["post-806","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-talk","ayuda_seccion-talk-campanas"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/806\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=806"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}