{"id":776,"date":"2026-10-24T10:41:24","date_gmt":"2026-10-24T15:41:24","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/ver-reprogramar-y-cancelar-reservas\/"},"modified":"2026-10-24T10:41:24","modified_gmt":"2026-10-24T15:41:24","slug":"ver-reprogramar-y-cancelar-reservas","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/ver-reprogramar-y-cancelar-reservas\/","title":{"rendered":"View, reschedule and cancel bookings"},"content":{"rendered":"<p><!-- Archie Meet \u00b7 Reservas \u00b7 Estado: borrador (escrita a partir del c\u00f3digo; por cotejar en pantalla) \u00b7 P\u00fablico: administrador y profesional \u00b7 Plan: seg\u00fan contrato --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Know which appointments you have, and move or cancel them when needed.<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Go to <strong>Bookings<\/strong> to see the list, or to <strong>Calendar<\/strong> to see them by day and week. <span class=\"ay-captura\">Screenshot: booking list<\/span><\/li>\n<li>Open a booking to see the customer, service, date, time and status.<\/li>\n<li>To <strong>reschedule<\/strong>, choose the reschedule option and pick a new free time. Your customer gets an email with the change.<\/li>\n<li>To <strong>cancel<\/strong>, choose cancel and confirm. Your customer gets an email with the notice.<\/li>\n<\/ol>\n<h2>What your customer sees<\/h2>\n<p>The confirmation, change and cancellation emails include links so <strong>they can<\/strong> reschedule or cancel themselves, and the changes update in your dashboard.<\/p>\n<h2>Expected result<\/h2>\n<p>The booking changes status in your dashboard and in your connected calendar.<\/p>\n<h2>Common issues<\/h2>\n<details>\n<summary>The customer says they didn't get the email<\/summary>\n<p>Check that the email is spelled correctly and ask them to check spam.<\/p>\n<\/details>\n<details>\n<summary>A cancellation with payment<\/summary>\n<p>The refund may be manual depending on the gateway; see &#8220;Charge for your appointments with Wompi or ePayco&#8221;.<\/p>\n<\/details>\n<h2>When to contact support<\/h2>\n<p>If a booking appears duplicated or doesn't update. Send us the customer's email and the date.<\/p>","protected":false},"excerpt":{"rendered":"<p>Know which appointments you have, and move or cancel them when needed.<\/p>","protected":false},"featured_media":0,"menu_order":78,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[30,52],"class_list":["post-776","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-meet","ayuda_seccion-meet-enlace"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/776\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=776"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}