{"id":775,"date":"2026-10-24T10:41:22","date_gmt":"2026-10-24T15:41:22","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/ver-como-le-va-a-tu-bot\/"},"modified":"2026-10-24T10:41:22","modified_gmt":"2026-10-24T15:41:22","slug":"ver-como-le-va-a-tu-bot","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/ver-como-le-va-a-tu-bot\/","title":{"rendered":"See how your bot is doing"},"content":{"rendered":"<p><!-- Archie Bots \u00b7 Editor \u00b7 Estado: borrador (sin publicar) \u00b7 P\u00fablico: administrador \u00b7 Plan: todos \u00b7 Versi\u00f3n: 0.2 (F2) --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Know how many people chat with your bot, how many finish and where they leave.<\/p>\n<h2>Steps<\/h2>\n<ol>\n<li>Open the tab <strong>Analytics<\/strong>. <span class=\"ay-captura\">Screenshot: conversation cards and daily chart<\/span><\/li>\n<li>Choose the period: last 7, 30 or 90 days.<\/li>\n<li>Read the cards: <strong>Conversations<\/strong>, <strong>Finished the flow<\/strong>\u00a0(with its percentage), <strong>Handed to a person<\/strong>, <strong>Dropped off<\/strong>, <strong>In progress<\/strong>\u00a0y <strong>With errors<\/strong>.<\/li>\n<li>Look at <strong>Conversations per day<\/strong>\u00a0and the drop-off list by block: it shows you which block most people get stuck on.<\/li>\n<\/ol>\n<h2>How it's calculated<\/h2>\n<ul>\n<li><strong>Drop-off:<\/strong>\u00a0the person stopped replying and more than 24 hours passed with no activity.<\/li>\n<li><strong>Days:<\/strong>\u00a0Colombia time.<\/li>\n<li>Analytics counts conversations; <strong>it doesn't show what people wrote<\/strong>.<\/li>\n<\/ul>\n<h2>Common issues<\/h2>\n<details>\n<summary>&#8220;There are no conversations yet&#8221;<\/summary>\n<p>The bot hasn't been installed yet or no one has used it. See &#8220;Install the chat on your site&#8221;.<\/p>\n<\/details>\n<details>\n<summary>The numbers change from one day to the next<\/summary>\n<p>A conversation in progress today may become dropped off tomorrow.<\/p>\n<\/details>\n<h2>When to contact support<\/h2>\n<p>If a figure doesn't match your own records, send us the period and the bot.<\/p>","protected":false},"excerpt":{"rendered":"<p>Know how many people chat with your bot, how many finish and where they leave.<\/p>","protected":false},"featured_media":0,"menu_order":77,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[31,80],"class_list":["post-775","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-bots","ayuda_seccion-bots-editor-de-conversaciones"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/775\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=775"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}