{"id":769,"date":"2026-10-24T10:41:12","date_gmt":"2026-10-24T15:41:12","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/responder-comentarios-con-un-mensaje-privado-automatico\/"},"modified":"2026-10-24T10:41:12","modified_gmt":"2026-10-24T15:41:12","slug":"responder-comentarios-con-un-mensaje-privado-automatico","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/responder-comentarios-con-un-mensaje-privado-automatico\/","title":{"rendered":"Reply to comments with an automatic private message"},"content":{"rendered":"<p><!-- Archie Bots \u00b7 Canales \u00b7 Estado: borrador (sin publicar) \u00b7 P\u00fablico: administrador y editor \u00b7 Plan: seg\u00fan contrato \u00b7 Versi\u00f3n: 0.3 (F3 y F4) --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>When someone comments a keyword on your posts (for example &#8220;info&#8221;), they receive a private message with what you promised.<\/p>\n<h2>Before you start<\/h2>\n<ul>\n<li>A <strong>Instagram<\/strong>\u00a0o <strong>Messenger<\/strong>\u00a0channel already connected (guide &#8220;Connect Instagram and Messenger&#8221;).<\/li>\n<li>Know which words you want to trigger the reply and what message you want to send.<\/li>\n<li>Be clear on how Meta works: it sends <strong>only one private message per comment<\/strong>, within <strong>7 days<\/strong>\u00a0of the comment; the person can only continue the conversation if they reply, and within 24 hours.<\/li>\n<\/ul>\n<h2>Steps<\/h2>\n<ol>\n<li>In the editor, click <strong>Channels<\/strong>\u00a0in the sidebar and scroll down to <strong>New rule<\/strong>.<\/li>\n<li>Choose the channel and type a name for the rule.<\/li>\n<li>In <strong>Words that trigger the reply<\/strong>\u00a0type the words separated by commas. Choose whether the comment must <strong>contain<\/strong>\u00a0the word or be <strong>only<\/strong>\u00a0the word.<\/li>\n<li>Type the <strong>private message<\/strong>. Make it clear and short: it's the only thing the person will receive until they reply.<\/li>\n<li>Optional: write a short <strong>public reply<\/strong>\u00a0to the comment (for example, &#8220;We'll message you privately&#8221;).<\/li>\n<li>Leave checked <strong>Reply only once per person<\/strong>\u00a0if you don't want to repeat the message to someone who comments several times.<\/li>\n<li>Click <strong>Create rule<\/strong>. Test by commenting the word from another profile.<\/li>\n<\/ol>\n<h2>Expected result<\/h2>\n<p>The rule appears as <strong>On<\/strong>. Whoever comments the word receives the private message and, if they reply, the bot continues with the flow. In <strong>Recent activity<\/strong>\u00a0you see how many comments were processed and how each send went.<\/p>\n<h2>Common issues<\/h2>\n<details>\n<summary>The message doesn't arrive<\/summary>\n<p>Check that the rule is on, that the word matches and that no more than 7 days have passed.<\/p>\n<\/details>\n<details>\n<summary>The person had already received the message<\/summary>\n<p>With &#8220;once per person&#8221; it isn't repeated.<\/p>\n<\/details>\n<details>\n<summary>A comment inside a thread (a reply to another comment) doesn't trigger the rule<\/summary>\n<p>That's intentional.<\/p>\n<\/details>\n<details>\n<summary>The account doesn't reply to itself.<\/summary>\n<\/p>\n<\/details>\n<h2>Privacy<\/h2>\n<p>We don't store the text of comments; we only record that one matched and how the send went. To delete a person's data, write to us with their ID.<\/p>\n<h2>When to write to us<\/h2>\n<p>With the rule name, the post and the time of the test.<\/p>","protected":false},"excerpt":{"rendered":"<p>When someone comments a keyword on your posts (for example &#8220;info&#8221;), they receive a private message with what you promised.<\/p>","protected":false},"featured_media":0,"menu_order":71,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[31,57],"class_list":["post-769","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-bots","ayuda_seccion-bots-canales"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/769\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=769"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}