{"id":766,"date":"2026-10-24T10:41:06","date_gmt":"2026-10-24T15:41:06","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/que-hacer-si-tus-envios-estan-en-pausa-por-reputacion\/"},"modified":"2026-10-24T10:41:06","modified_gmt":"2026-10-24T15:41:06","slug":"que-hacer-si-tus-envios-estan-en-pausa-por-reputacion","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/que-hacer-si-tus-envios-estan-en-pausa-por-reputacion\/","title":{"rendered":"What to do if your sending is paused due to reputation"},"content":{"rendered":"

<\/p>\n

What you'll achieve<\/h2>\n

Understand why your sending was paused, clean up your list and ask for it to be reactivated.<\/p>\n

Why it happens<\/h2>\n

To make sure your emails reach the inbox (and not spam), we review your last 30 days of sending. If 5% or more<\/strong> of your emails bounce (addresses that don't exist) or 1 in 1,000<\/strong> people mark you as spam, we pause your sending automatically. This keeps email providers from penalizing your domain.<\/p>\n

How you find out<\/h2>\n
    \n
  • In Settings \u2192 Sending settings<\/strong> a red notice appears: “Your sending is paused”.<\/li>\n
  • Before the pause you'll see a yellow warning notice when you get close to the limit (3% bounces or 0.5 complaints per 1,000).<\/li>\n<\/ul>\n

    Screenshot: pause notice in Sending settings<\/span><\/p>\n

    What happens while it's paused<\/h2>\n
      \n
    • Your ongoing or scheduled campaigns are paused and you can't start new ones.<\/li>\n
    • Confirmation emails for new subscribers wait and go out once sending is reactivated.<\/li>\n
    • Your data, lists and credits stay intact; you don't lose anything.<\/li>\n<\/ul>\n

      Steps to fix it<\/h2>\n
        \n
      1. Go to Subscribers<\/strong> and review the contacts with bounces: delete or block the addresses that bounced.<\/li>\n
      2. Check where your contacts come from: only send to people who agreed to receive your emails. Avoid bought or old lists.<\/li>\n
      3. If there were complaints, check that your emails have a clear unsubscribe link and that the sender is recognizable.<\/li>\n
      4. Write to us telling us what you checked. We review your account and, if everything is fine, we reactivate it.<\/li>\n
      5. Once reactivated, your reputation count starts from zero. You resume your paused campaigns yourself<\/strong> from Campaigns.<\/li>\n<\/ol>\n

        Common issues<\/h2>\n
        \n“I don't know why I was paused”<\/summary>\n

        We see the reason and the figures (sent, bounces, complaints) in your account; write to us and we'll share them.<\/p>\n<\/details>\n

        \n“My account is new and I sent very little”<\/summary>\n

        It isn't evaluated with fewer than 1,000 emails in 30 days.<\/p>\n<\/details>\n

        When to contact support<\/h2>\n

        Whenever your sending is paused: our team does the reactivation. Send your account name and what you checked in your list.<\/p>","protected":false},"excerpt":{"rendered":"

        Understand why your sending was paused, clean up your list and ask for it to be reactivated.<\/p>","protected":false},"featured_media":0,"menu_order":68,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[29,68],"class_list":["post-766","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-send","ayuda_seccion-send-envios-y-entregabilidad"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/766\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=766"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}