{"id":746,"date":"2026-10-24T10:40:30","date_gmt":"2026-10-24T15:40:30","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/entregar-o-eliminar-los-datos-de-una-persona-que-escribio-a-tu-bot\/"},"modified":"2026-10-24T10:40:30","modified_gmt":"2026-10-24T15:40:30","slug":"entregar-o-eliminar-los-datos-de-una-persona-que-escribio-a-tu-bot","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/entregar-o-eliminar-los-datos-de-una-persona-que-escribio-a-tu-bot\/","title":{"rendered":"Deliver or delete the data of someone who wrote to your bot"},"content":{"rendered":"<p><!-- Archie Bots \u00b7 Privacidad \u00b7 Estado: borrador (sin publicar) \u00b7 P\u00fablico: administrador \u00b7 Plan: seg\u00fan contrato \u00b7 Versi\u00f3n: 0.6 (operaci\u00f3n) --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Respond to someone who asks to see, or delete, what your bot saved about them (Law 1581 of 2012 in Colombia).<\/p>\n<h2>Before you start<\/h2>\n<ul>\n<li>You need an API key with the role <strong>administrator<\/strong>.<\/li>\n<li>Identify the person: on WhatsApp, Instagram and Messenger it's their contact ID (for example, the WhatsApp number with country code, without +); in your website chat, the conversation ID.<\/li>\n<li>Confirm that the person requesting the data is the data subject.<\/li>\n<\/ul>\n<h2>Steps<\/h2>\n<ol>\n<li>Request the data copy. WhatsApp, Instagram or Messenger: GET \/v1\/contactos\/&lt;contacto&gt;\/exportar. Web chat: GET \/v1\/conversaciones\/&lt;id&gt;\/exportar. <span class=\"ay-captura\">Screenshot: response with the person's conversations<\/span><\/li>\n<li>Review the result: messages, data they gave, orders and assistant usage. Deliver it to them through a secure channel.<\/li>\n<li>If they ask for deletion, delete: DELETE \/v1\/contactos\/&lt;contacto&gt; or DELETE \/v1\/conversaciones\/&lt;id&gt;.<\/li>\n<li>Keep the date and the response you gave the person.<\/li>\n<\/ol>\n<h2>Expected result<\/h2>\n<p>The copy includes everything stored. After deleting, the same query returns empty conversations.<\/p>\n<h2>Common issues<\/h2>\n<details>\n<summary>It responds 403<\/summary>\n<p>Your key isn't an administrator key.<\/p>\n<\/details>\n<details>\n<summary>It responds 400<\/summary>\n<p>The contact has spaces or invalid symbols; write it exactly as it appears in the conversation.<\/p>\n<\/details>\n<details>\n<summary>They asked for deletion but you keep the invoice<\/summary>\n<p>The order number and its total are kept without personal data.<\/p>\n<\/details>\n<details>\n<summary>It still appears in a backup<\/summary>\n<p>Backups expire on their own (14 days by default); tell the person.<\/p>\n<\/details>\n<h2>When to contact support<\/h2>\n<p>If you can't find the person, send us the channel and the approximate date of the conversation (never their number in a public chat).<\/p>","protected":false},"excerpt":{"rendered":"<p>Respond to someone who asks to see, or delete, what your bot saved about them (Law 1581 of 2012 in Colombia).<\/p>","protected":false},"featured_media":0,"menu_order":48,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[31,85],"class_list":["post-746","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-bots","ayuda_seccion-bots-privacidad-y-datos"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/746\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=746"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}