{"id":744,"date":"2026-10-24T10:40:27","date_gmt":"2026-10-24T15:40:27","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/entender-y-recargar-tus-creditos-de-envio\/"},"modified":"2026-10-24T10:40:27","modified_gmt":"2026-10-24T15:40:27","slug":"entender-y-recargar-tus-creditos-de-envio","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/entender-y-recargar-tus-creditos-de-envio\/","title":{"rendered":"Understand and top up your sending credits"},"content":{"rendered":"<p><!-- Archie Send \u00b7 Cuenta y facturaci\u00f3n \u00b7 Estado: borrador (sin publicar; pasos a\u00fan sin verificar en pantalla) \u00b7 P\u00fablico: cliente (administrador de la cuenta) \u00b7 Plan: Todos --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Know how many emails you can send, when your credits expire and how to top them up.<\/p>\n<h2>Before you start<\/h2>\n<p>You need to sign in to your Archie Send account with an administrator user.<\/p>\n<h2>How credits work<\/h2>\n<ul>\n<li>1 credit = 1 email sent (campaigns and transactional emails).<\/li>\n<li>Credits are valid for 6 months; each top-up extends that by 6 more months.<\/li>\n<li>Test sends don't use credits.<\/li>\n<\/ul>\n<h2>Steps to see your balance<\/h2>\n<ol>\n<li>Sign in to your account and open <strong>Credits<\/strong> in the side menu. <span class=\"ay-captura\">Screenshot: Credits page with balance, progress bar and expiration<\/span><\/li>\n<li>Check the balance, the status and the expiration date.<\/li>\n<li>Further down you'll see your activity: top-ups, sends and adjustments. <span class=\"ay-captura\">Screenshot: activity table<\/span><\/li>\n<\/ol>\n<h2>Steps to top up<\/h2>\n<ol>\n<li>On the page <strong>Credits<\/strong> click <strong>Top up credits<\/strong>.<\/li>\n<li>Make the purchase on archietechnology.com.<\/li>\n<li>Once the payment is confirmed, your credits are added and you'll see the entry. <span class=\"ay-captura\">Screenshot: top-up entry<\/span><\/li>\n<\/ol>\n<h2>Expected result<\/h2>\n<p>Your balance goes up and the expiration date is extended by 6 months.<\/p>\n<h2>Common issues<\/h2>\n<details>\n<summary>I can't start a campaign<\/summary>\n<p>Your balance is lower than the number of contacts. Top up or reduce the audience.<\/p>\n<\/details>\n<details>\n<summary>My campaign was paused<\/summary>\n<p>Credits ran out. After topping up, resume it from Campaigns and it will continue with the remaining people.<\/p>\n<\/details>\n<details>\n<summary>I paid and don't see the top-up<\/summary>\n<p>It may take a few minutes while it's confirmed.<\/p>\n<\/details>\n<details>\n<summary>My credits expired<\/summary>\n<p>Contact support.<\/p>\n<\/details>\n<h2>When to contact support<\/h2>\n<p>If your top-up doesn't appear after 30 minutes, write with your order number and your account email.<\/p>","protected":false},"excerpt":{"rendered":"<p>Know how many emails you can send, when your credits expire and how to top them up.<\/p>","protected":false},"featured_media":0,"menu_order":46,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[29,48],"class_list":["post-744","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-send","ayuda_seccion-send-creditos"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/744\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=744"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}