{"id":742,"date":"2026-10-24T10:40:23","date_gmt":"2026-10-24T15:40:23","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/entender-los-errores-de-envio-de-tus-campanas\/"},"modified":"2026-10-24T10:40:23","modified_gmt":"2026-10-24T15:40:23","slug":"entender-los-errores-de-envio-de-tus-campanas","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/entender-los-errores-de-envio-de-tus-campanas\/","title":{"rendered":"Understand your campaigns' sending errors"},"content":{"rendered":"<p><!-- Archie Send \u00b7 Env\u00edos \u00b7 Estado: borrador (sin publicar; pasos a\u00fan sin verificar en pantalla) \u00b7 P\u00fablico: cliente (administrador) \u00b7 Plan: Todos --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Know which emails couldn't be delivered, why, and what to do in each case.<\/p>\n<h2>Where to see them<\/h2>\n<p>In the menu <strong>My account \u2192 Sending errors<\/strong>. You'll see the list for the last 30 days with the date, the origin (campaign, subscription confirmation or API send), the recipient and the cause. You can filter by origin. <span class=\"ay-captura\">Screenshot: Sending errors screen with the list and counters by category<\/span><\/p>\n<p>An email that fails <strong>isn't charged<\/strong>: the credit is refunded automatically.<\/p>\n<h2>What each type of error means<\/h2>\n<ul>\n<li><strong>Address rejected:<\/strong> the address doesn't exist or the server rejected it. Remove it from your list (when it repeats, the system blocks it automatically according to your bounce policy).<\/li>\n<li><strong>Mailbox full:<\/strong> the recipient's mailbox is full. It usually resolves itself; you don't need to do anything.<\/li>\n<li><strong>Temporary problem:<\/strong> the recipient's server was overloaded or throttling sends. It's temporary.<\/li>\n<li><strong>Blocked as spam:<\/strong> the recipient's provider considered your email spam or a policy was breached. Check the content (avoid spam words, heavy images, shortened links) and that your domain is verified with DKIM active.<\/li>\n<li><strong>Email too large:<\/strong> reduce the size of images or attachments.<\/li>\n<li><strong>No connection:<\/strong> couldn't connect to the mail server. It's usually temporary; if it repeats for hours, write to us.<\/li>\n<li><strong>Sending service:<\/strong> there was a problem on Archie's side. It's already logged for us to review; you don't need to do anything.<\/li>\n<li><strong>Other:<\/strong> unclassified error. If it repeats, write to us with the date and time.<\/li>\n<\/ul>\n<h2>Frequently asked questions<\/h2>\n<ul>\n<li><strong>How long are they kept?<\/strong> 30 days; then they're deleted automatically.<\/li>\n<li><strong>Do I see all errors if there was a big outage?<\/strong> Up to 500 per hour are saved so the system isn't overloaded; the counters show what was recorded.<\/li>\n<li><strong>Why don't I see the technical error text?<\/strong> We show a clear explanation and leave the technical detail to our support team, who can review it if you need.<\/li>\n<\/ul>\n<h2>When to contact support<\/h2>\n<p>If you see many &#8220;Sending service&#8221; or &#8220;No connection&#8221; errors for hours, or if your campaigns stop. Send your account name and the date and time of an example.<\/p>","protected":false},"excerpt":{"rendered":"<p>Know which emails couldn't be delivered, why, and what to do in each case.<\/p>","protected":false},"featured_media":0,"menu_order":44,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[29,68],"class_list":["post-742","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-send","ayuda_seccion-send-envios-y-entregabilidad"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/742\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=742"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}