{"id":714,"date":"2026-10-24T10:39:38","date_gmt":"2026-10-24T15:39:38","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/como-confirma-un-pedido-tu-cliente-en-el-chat\/"},"modified":"2026-10-24T10:39:38","modified_gmt":"2026-10-24T15:39:38","slug":"como-confirma-un-pedido-tu-cliente-en-el-chat","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/como-confirma-un-pedido-tu-cliente-en-el-chat\/","title":{"rendered":"How your customer confirms an order in the chat"},"content":{"rendered":"<p><!-- Archie Bots \u00b7 Asistente de IA \u00b7 Estado: borrador (sin publicar) \u00b7 P\u00fablico: administrador \u00b7 Plan: seg\u00fan contrato \u00b7 Versi\u00f3n: 0.5 (F6.2 a F6.5) --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Understand the purchase journey so you can explain it to your customers.<\/p>\n<h2>Journey steps<\/h2>\n<ol>\n<li>The person chooses the product and quantity and gives their delivery details.<\/li>\n<li>The bot shows a <strong>summary<\/strong>\u00a0with products, shipping and total (taken from your store) and two buttons: <strong>Confirm order<\/strong>\u00a0y <strong>Cancel<\/strong>.<\/li>\n<li>On confirming, the order is created in your store with pending payment status and the bot sends your store's payment link.<\/li>\n<li>The person pays there with your payment gateway.<\/li>\n<\/ol>\n<h2>Expected result<\/h2>\n<p>Order visible in WooCommerce and in the editor's order list (without personal data).<\/p>\n<h2>Common issues<\/h2>\n<details>\n<summary>The summary expires<\/summary>\n<p>It lasts 30 minutes; after that, the bot prepares a new one.<\/p>\n<\/details>\n<details>\n<summary>The total changed<\/summary>\n<p>If the price or stock changed, the bot lets them know and asks them to confirm again.<\/p>\n<\/details>\n<details>\n<summary>They want a discount<\/summary>\n<p>The bot can't give them; it only applies what your site already shows.<\/p>\n<\/details>\n<h2>When to contact support<\/h2>\n<p>If an order doesn't appear in your store after confirming.<\/p>","protected":false},"excerpt":{"rendered":"<p>Understand the purchase journey so you can explain it to your customers.<\/p>","protected":false},"featured_media":0,"menu_order":16,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[31,81],"class_list":["post-714","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-bots","ayuda_seccion-bots-asistente-de-ia-y-ventas"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/714\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=714"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}