{"id":708,"date":"2026-10-24T10:39:29","date_gmt":"2026-10-24T15:39:29","guid":{"rendered":"https:\/\/archietechnology.com\/ayuda\/guia\/cargar-la-informacion-de-tu-negocio-para-que-el-bot-responda\/"},"modified":"2026-10-24T10:39:29","modified_gmt":"2026-10-24T15:39:29","slug":"cargar-la-informacion-de-tu-negocio-para-que-el-bot-responda","status":"publish","type":"ayuda","link":"https:\/\/archietechnology.com\/en\/ayuda\/guia\/cargar-la-informacion-de-tu-negocio-para-que-el-bot-responda\/","title":{"rendered":"Load your business information so the bot can answer"},"content":{"rendered":"<p><!-- Archie Bots \u00b7 Base de conocimiento \u00b7 Estado: borrador (sin publicar) \u00b7 P\u00fablico: administrador y editor \u00b7 Plan: seg\u00fan contrato \u00b7 Versi\u00f3n: 0.4 (F6.1) --><\/p>\n<h2>What you'll achieve<\/h2>\n<p>Give your bot what your customers ask about: shipping, returns, payment methods, hours and product guides, so it answers with your information and not with guesses.<\/p>\n<h2>Before you start<\/h2>\n<ul>\n<li>Gather the texts: FAQ, shipping and returns policy, warranties, hours, product descriptions (what each one is for, how to use it, ingredients or materials).<\/li>\n<li><strong>Don't include prices or stock:<\/strong>\u00a0the bot looks those up in your store in real time, so it never quotes an outdated price.<\/li>\n<li><strong>Don't upload your customers' personal data<\/strong>\u00a0(ID numbers, phones, addresses, orders).<\/li>\n<li>You need an <strong>editor<\/strong>\u00a0o <strong>administrator<\/strong>.<\/li>\n<\/ul>\n<h2>Steps<\/h2>\n<ol>\n<li>Go into the editor and, in the sidebar, click <strong>Knowledge<\/strong>. <span class=\"ay-captura\">Screenshot: empty Knowledge section<\/span><\/li>\n<li>In <strong>Add information<\/strong>, choose the <strong>type<\/strong>:<\/li>\n<\/ol>\n<ul>\n<li><strong>FAQ:<\/strong>\u00a0write each question with its answer and leave a blank line between them. Example: Q: How long does shipping take? A: 3 to 5 days.<\/li>\n<li><strong>Policy:<\/strong>\u00a0a title with # for each topic (# Shipping, # Returns) and the text below.<\/li>\n<li><strong>Catalog or product guide:<\/strong>\u00a0one description per product, with a title with # per product.<\/li>\n<li><strong>Text:<\/strong>\u00a0any other information.<\/li>\n<\/ul>\n<ol>\n<li>Enter an internal <strong>title<\/strong>\u00a0clear (for example, &#8220;Shipping policy&#8221;) and paste the <strong>content<\/strong>. You can also <strong>upload a file<\/strong>\u00a0in text format (.txt, .md or .csv). PDF and Word files can't be read yet: copy the text or export it as .txt.<\/li>\n<li>Click <strong>Add<\/strong>. The source appears in the list with its number of fragments. <span class=\"ay-captura\">Screenshot: source list<\/span><\/li>\n<li>In <strong>Test what the bot finds<\/strong>, type a question the way a customer would and click <strong>Search<\/strong>.<\/li>\n<\/ol>\n<h2>Expected result<\/h2>\n<p>The test shows the fragments of your information that answer the question. If it finds nothing, it's because that information isn't loaded yet: add it. With AI on, in that case the bot will say it doesn't know and hand off to a person.<\/p>\n<h2>How to keep it up to date<\/h2>\n<ul>\n<li><strong>Edit:<\/strong>\u00a0change the text when a policy or hours change.<\/li>\n<li><strong>Turn off:<\/strong>\u00a0a source that's turned off stops being used without deleting it (useful for promotions that ended).<\/li>\n<li><strong>Delete:<\/strong>\u00a0removes it permanently.<\/li>\n<li>Review the information whenever something important about the business changes.<\/li>\n<\/ul>\n<h2>Common issues<\/h2>\n<details>\n<summary>The search doesn't find something I did load<\/summary>\n<p>The search compares words, not meanings. Use the same words your customers use in the text (&#8220;refund&#8221; and &#8220;return&#8221;, for example).<\/p>\n<\/details>\n<details>\n<summary>&#8220;The maximum was reached&#8221;<\/summary>\n<p>There are caps on quantity and size per account. Delete sources you no longer use or write to us.<\/p>\n<\/details>\n<details>\n<summary>The file is too large<\/summary>\n<p>Split it into several sources.<\/p>\n<\/details>\n<h2>When to write to us<\/h2>\n<p>If you need to load many documents, PDFs or your website's content, write to us: we'll do it with you. <strong>Don't send us keys or your customers' personal data.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Give your bot what your customers ask about: shipping, returns, payment methods, hours and product guides, so it answers with your information and not with guesses.<\/p>","protected":false},"featured_media":0,"menu_order":10,"template":"","meta":{"ay_popular":0,"footnotes":""},"ayuda_seccion":[31,56],"class_list":["post-708","ayuda","type-ayuda","status-publish","hentry","ayuda_seccion-archie-bots","ayuda_seccion-bots-entrenar"],"_links":{"self":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda\/708\/revisions"}],"wp:attachment":[{"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/media?parent=708"}],"wp:term":[{"taxonomy":"ayuda_seccion","embeddable":true,"href":"https:\/\/archietechnology.com\/en\/wp-json\/wp\/v2\/ayuda_seccion?post=708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}